Frequently asked questions
Answers before choosing a body shop
Clear information about estimates, insurance, paint, timing, and repairs.
Can I choose my own body shop?
Yes. In California, customers can choose the repair shop. Insurance may suggest options, but the decision is yours.
Do you work with my insurance company?
Impact Fix works with customers who have different insurance carriers and can help with photos, estimates, communication, and supplements.
Do I need more than one estimate?
Not always. Insurance may request information, but the key is having the damage documented clearly.
How long will repairs take?
Timing depends on damage, parts, paint work, authorization, and hidden damage. You will receive a clearer timeline after inspection.
What happens if hidden damage is found?
A supplement may be needed with additional photos and documentation before the repair continues.
What is a supplement?
A supplement is an estimate update when additional damage is found after teardown or deeper inspection.
Will the paint match?
The shop uses color matching and blending when needed to help repairs look uniform.
Do you offer free estimates?
Yes. Free written estimates are available at the Fontana shop.
Do you speak Spanish?
Yes. Impact Fix serves customers in English and Spanish.
What areas do you serve?
Impact Fix is located in Fontana and serves drivers from Fontana, Rialto, Rancho Cucamonga, Ontario, Bloomington, San Bernardino and nearby communities.
Have another question?
Call or send a request and the team can help.